The gym itself is great, but the customer service is lacking. It's mostly staffed by teens, and when I called to ask about pricing, the female I spoke with was vague and didn’t offer any helpful details unless I asked specifically—like the fact that it was the last day for their $99-for-99-days promo. When I came in to sign up, another young staff member didn’t explain that she had already set up an account for me in the app or show me how to use it. I had to ask questions instead of her explain

Really awesome gym with all the equipment you could want or need, well organized and with lovely staff. Thanks for having me while I was in town!

I've never felt the need to leave a public review on a business before, let alone a negative one, but after my experience with this company in trying to cancel my membership, I feel like I have no choice. It's a shame, because the gym itself is excellent. However, the way Trevor handles cancellations is disturbing and unethical. To cancel a month-to-month membership with Fitness Inc, you either have to transfer your account to someone new, or provide proof that you've moved to a different city.

The gym itself is great, but the customer service is lacking. It's mostly staffed by teens, and when I called to ask about pricing, the female I spoke with was vague and didn’t offer any helpful details unless I asked specifically—like the fact that it was the last day for their $99-for-99-days promo. When I came in to sign up, another young staff member didn’t explain that she had already set up an account for me in the app or show me how to use it. I had to ask questions instead of her explain

Really awesome gym with all the equipment you could want or need, well organized and with lovely staff. Thanks for having me while I was in town!

I’ve been coming here for just over a year now and wanted to share how much I love this gym! I’ve been to many gyms but this one stands out by far. The staff are outstanding; they call you by name and go above and beyond to provide a clean, welcoming and safe environment. The equipment is new and always working well, the gym and locker rooms are always clean as can be, and the environment is for everybody. I’ve been going through different stages of life, working, pregnant, post partum and have